Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lactaequipmktg@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lactaequipmktg@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lactaequipmktg@gmail.com.

Return & Refund Policy

Thank you for shopping with Dr. Brown's Malaysia.

1. Return Conditions

We accept returns within 14 days from the date you receive your order. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the exact same condition that you received it.
  • It must be in the original, unopened packaging with all tags, manuals, and accessories intact.
  • Hygiene & Safety: Due to strict health and safety standards for baby products (such as feeding bottles, pacifiers, and breast pump accessories), we cannot accept returns for items that have been opened or removed from their factory seal.
  • Proof of purchase or receipt from drbrowns.com.my is required.

2. Defective or Damaged Items

We take quality control seriously. If you receive a defective, damaged, or incorrect item, please contact us immediately within 7 days of delivery. We will arrange for a replacement or a full refund at no additional shipping cost to you.

Please provide clear photos or a video of the defect along with your order number when contacting us.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.
  • Items purchased during clearance sales or special promotional events.
  • Opened hygiene-sensitive products.

4. How to Initiate a Return

  1. Contact our customer support team with your order number and reason for return.
  2. Once your return request is approved, we will provide you with the return shipping address in Malaysia.
  3. Pack the item securely and ship it back to us. Note: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective.
  4. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days. Shipping costs from the original order are non-refundable.

Need Help?

If you have any questions concerning our return policy, please contact us at:

  • Email: support@drbrowns.com.my
  • Website: drbrowns.com.my